KPL Frequently Asked Questions (FAQs)
The Keokuk Public Library is entering its third week of telephone reference and Curbside Services and has received many questions from the public. Here are answers to some of the most Frequently Asked Questions (FAQs).
FAQ #1: “How do I return my items when you’re closed?”
The library has an outdoor book return in the alley, to the right of the entrance, and it is unlocked and available 24/7. There is a “Media” side for DVDs, CDs, and audio books. If an item is too large to fit (like an oversized book, a Cake Pan, a STEM Backpack, or a Mobile Story Time Kit), it must be returned Curbside. Drop by during curbside hours and place it on the “Courier Cart” just outside the doors, or give us a call and we’ll pick it up from your vehicle. Please do not return regular books curbside – use the outside book return (AKA “the book drop”).
FAQ #2: “Why are items I returned days ago still on my account?”
When we empty the outside book return, items are placed in quarantine for at least 72 hours before they are wiped with disinfectant, checked in, and then shelved. We appreciate your patience and understanding as we go through these safety procedures. It has been a learning experience for all of us.
FAQ #3: “How do I pay for my fines?”
In April the library board voted to go Fine-Free! This applies to overdue fines only. If you have fees for replacement, repair, etc., contact us for the exact amount. You can drop payment in the outside book return, send it through the mail, or library staff can take credit card information over the phone during curbside hours.
Mark payments so that library staff members understand your intent. Any money left without explanation will be added to Library donations. You can also drop off donations designated for the “Library Park”!
FAQ #4: “Do I still have a card? How do I renew my card? How do I get a card if you’re closed?”
Contact us with questions about your account, preferably by calling the library during curbside hours (319/524-1483). If you don’t have a card, visit keokuklibrary.org/account to sign up! We have an online form to request a library card application by mail. If you are a Keokuk or Lee County resident, age 6 and up, you can return the application in the enclosed stamped envelope. Non-residents can return the form with a non-resident fee.
FAQ #5: “How does Curbside work?”
Curbside hours are currently Monday through Friday, 10:00 am to 4:00 pm. Procedures for library patrons:
Place a Request. Contact us (phone, email, chat), or use the library catalog to place a request with your card number and password.
Wait to be contacted. Give library staff 1-3 business days to contact you if your items are “in.” Patrons will be contacted by their preferred method of contact – mail/phone (default), email, or text message.
Drive, cycle, or walk to the front entrance of the library on 5th Street during Curbside hours at your earliest convenience (within 1 week of being contacted). Give us a call when you get here, or call us before you leave your home with an estimated time of arrival.
FAQ #6: “How do I browse Books on CD and Large Print?”
The KPL shares three rotations with the Lee County Libraries – Books on CD, Large Print books, and DVDs. Due to the nature of our library catalog, this leads to a lot of confusion! Hundreds of books appear in searches that may not be available at our library for another 8 months (with “0 of 0” availability). Because it can be so confusing, library staff have created more rotating “carousels” of book covers.
Just visit http://keokuk.polarislibrary.com and scroll down to Books on CD and Large Print. Use the left and right arrow buttons to “browse.” Click on a title or cover to check “Availability,” read more (“Full Display”), and “Place a Request” with a card number and a password. (Or write down titles and authors and call us.) Click the library logo at the top at any time to return to the catalog homepage.
FAQ #7: “How do I browse other things?”
Library staff are making videos highlighting books and uploading them to Facebook. They are also working on How-to videos and tips to teach you how to search for different items. Stay tuned – we are reorganizing keokuklibrary.org to add these browsing and how-to videos.
FAQ #8: “What else do you offer Curbside?”
The library staff is really “thinking outside the box” to provide a variety of services curbside. We have completed orders for printing, copying, lamination, and notary services. All of these services were offered freely, within reason, as a “Thank you” for your patience. Want to know if we can help you curbside? Give us a call during curbside hours and we’ll see what we can do!
FAQ #9: “I don’t know what to request. Can you help me?”
Absitutely Posilutely! Library staff can pick out items for you, we can point you towards NoveList database (which has great suggestions), or we can help you fill out a request form for a “Reader’s Rx”! On the Reader’s Rx form you can tell us what kinds of books, stories, and characters you enjoy so that we can give you a curated list of helpful suggestions (www.keokuklibrary.org/readersrx).
FAQ #10: “What if Curbside Hours don’t work for me?” (Due to my job, schedule, transportation issues, health, etc.)
Thank you for your time and patience as we prepare a new service coming sometime in July - “Library by Mail”! We are excited to bring the library to your door and better serve patrons like you. Until then, you can place requests and ask a friend or family member to pick up items for you.
FAQ #11: “I’m quarantined at home. What else can I use at home?”
The library subscribes to several databases that you can access 24/7 with an Internet connection. Just visit keokuklibrary.org/online-databases to find the links. Need the password for Ancestry remote? Need to set up a password to download e-books, audiobooks, and read magazines? Need a card number to learn a foreign language (Transparent Language) or study for a school or vocational exam (Brainfuse)? Contact the library!
FAQ #12: (the BIG One) “When will you reopen?”
While the Library would like to meet metrics laid out by the CDC and WHO to know that the library is safer than when it closed, we know that some patrons are excited and ready to see the library move on to the next phase of reopening during this pandemic. Please have patience with the library staff during this time, as they are doing the best they can. We are busy at work on our plan for Phase 2 with some items still on backorder, and will begin as soon as we can make things safer. Please stay tuned for details.
For questions, please contact Director Emily Rohlfs at firstname.lastname@example.org, or email@example.com.